Putting a Face on Quality Improvement

Updated:Jul 2,2014

Putting a Face on Quality Improvement

Today Show with Teri Ackerson, Hoda Kotb, and Kathie Lee Gifford

As a stroke coordinator, Teri Ackerson helps her Kansas City-area hospital use research-based guidelines for patients experiencing a stroke. Last Memorial Day, after finishing a 6-mile run, she had a stroke herself, and talked about it one year later with Kathy Lee & Hoda on NBC’s Today Show.  “Had I not been treated at a certified Primary Stroke Center, I could have been much worse off,” she said.

Read about Teri’s story



Dr. Carol Scott-Conner

Among the many things I did NOT know about atrial fibrillation is that you don’t have to have heart disease to get it.  It has been over six years now and I remain free of Afib and off meds, thanks to a wonderful cardiologist. I was shocked at how little I (as a physician) knew about Afib. That’s why it’s important that the American Heart Association/ American Stroke Association helps physician practices and hospitals with tools to help identify and better treat people with a condition that’s a leading cause of stroke. Ask your hospital to enroll in Get with the Guidelines – AFIB to improve care for AFib patients."

Dr. Carol Scott-Conner
Surgical Oncologist, AFib survivor,
Department of Surgery, University of Iowa
Read more about her story



Gloria Ferguson

At 52, Gloria Ferguson didn’t think she was at high risk of a heart attack, but when she suffered one on a Boy Scout bicycling trip in Oregon last year, she credits a broad system of care that began with the Boy Scout leaders and ended with the medical team at the hospital. Thanks to emergency medical teams that work to eliminate treatment delays for people who experience a severe heart attack, an entire Chain of Survival was responsible for saving her life. Learn more the American Heart Association’s Mission: Lifeline program, a nationwide effort to improve the care of heart attack patients nationwide.

-Gloria Ferguson, American Heart Association volunteer



Erv Inniger

Erv Inniger doesn’t remember the ambulance ride to the hospital in Fargo, North Dakota last summer after his heart attack—but he knows at least a dozen medical personnel were ready for him because the early activation made possible by the EMS teams who participate in the Mission: Lifeline program. “Because paramedics diagnosed my condition in the field and communicated the details with the hospital staff, I was able to get treated fast. I now know how important it is to improve systems of care for heart attack treatment so people like me can get treated quickly and recover. Mission: Lifeline was a lifeline for me.”

-Erv Inniger, American Heart Association volunteer